Troubleshooting

I can’t join a session. What do I do?

First, try refreshing your browser.

Then, make sure that you:

  • are logged in to Hopin
  • are joining from a computer (not a mobile device)
  • are using a recently updated version of the Google Chrome browser (instructions to update)
  • are not stuck behind your company’s Firewall (if so, disable your Firewall or use a personal computer and/or personal email)

You can also:

  • check your browser permissions (see instructions here)
  • restart your web browser
  • open an incognito window and join Hopin from there
  • try closing all other applications, browser windows, and tabs except for the Hopin PILnet Forum site

I’m having video or audio problems.

First, try refreshing your browser.

Then:

  • Give your browser permission to access your camera and mic (see instructions here).
  • Check whether the correct audio device is selected in your operating system (see here for instructions for Windows and for Mac)
  • If that doesn’t work, confirm that no other application is using your camera or mic.
  • If that doesn’t work, restart your computer.

I’m still having trouble. What can I do?

PILnet
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. For our full privacy policy, click here.