2025 Global Forum

I can’t join a session. What do I do?

First, try refreshing your browser.

Then, make sure that you:

• are logged in to Hopin
• are joining from a computer (not a mobile device)
• are using a recently updated version of the Google Chrome browser (instructions to update)
  • an updated version of Mozilla Firefox can be used if necessary (instructions to update)
• are not stuck behind your company’s Firewall (if so, disable your Firewall or use a personal computer and/or personal email)

You can also:

• check your browser permissions (see instructions here)
• restart your web browser
• open an incognito window and join Hopin from there
• try closing all other applications, browser windows, and tabs except for the Hopin PILnet Forum site

I’m having video or audio problems.

First, try refreshing your browser.

Then:

• Give your browser permission to access your camera and mic (see instructions here).
• Check whether the correct audio device is selected in your operating system (see here for instructions for Windows and for Mac)
• If that doesn’t work, confirm that no other application is using your camera or mic.
• If that doesn’t work, restart your computer.

I’m still having trouble. What can I do?

• Send an email to [email protected] and we will try to help right away!